Your email address will not be published. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. In the meantime, they may continue to pursue the case individually. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. The court is expected to rule in favor of the plaintiffs at the end of the year. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . I deleted my account. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Singh says the reasoning is the financial impact from coronavirus. StubHub denies any wrongdoing or liability. Your email address will not be published. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. I want my damn money from the purchase of my tickets!!!! Further, the voucher never came through! They sell you things they don't actually own and if there's an error, too bad for you. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. The complaint claims that the company did not offer refunds for tickets to canceled events. This browser does not support PDFs. I still have tickets for myself for that Gabriel Iglesias show. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The case is based on an NHL game that was canceled because of a strike. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Add me I had cancelled tickets in Arizona last year. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. 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I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. 1:12. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. administrator or law firm. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. You must contact the Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Those with tickets to canceled events will get a credit of 120% of the purchase price. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. They too should be held accountable. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. The case is still pending, but will be heard by a jury. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Your email address will not be published. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. I was told the offer for alternative tickets was the only offer that would be made other than a refund. settlement administrator or your attorney for any updates regarding Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. FALSE. StubHub said I had to wait 7 days after the show took place to get my money. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. The case seeks monetary damages and restitution remedies for consumers. The company then changed its policy to cover these situations. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. THEIR GUARANTEES ARE A LIE. StubHub changed its refund policy about a month ago. StubHub is the origin source of the transaction. They're upset StubHub is refusing. Either take their alternative or take a refund. FanProtect Guarantee: On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Let us know in the comments! Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. At regular volume, we can afford to take that risk. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Previously, she represented workers and retirees at a national employment law firm. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. ADD ME PLEASE! Not at all a criminal case. He was promptly told no because the game was not technically canceled, only postponed. The Daily Journal named her a Top Woman Lawyer in California for 2021. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Prices may be higher or lower than face value. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. Fan rewards: Please add me I lost roughly $600. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. If a show is canceled, with no new date, then they will. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Subscribe for full access to The Hollywood Reporter. 2023 The Hollywood Reporter, LLC. The suit also calls for a return of customer trust. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. SV is correct. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. Got my money back through my bank investigation. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Entertainment industries have seen every event canceled or postponed for a foreseeable future. But these are unprecedented times.. Please add me. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? A California class-action lawsuit has been filed against the ticketing site StubHub. I no longer have that card either and was concerned about that as well. Show was cancelled on 12/29/21 the day of the show. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Day of the event, I downloaded the tickets only to find they were for the wrong event. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. All of these happen in 10 minutes. I bought 2 tickets to a concert in SC that was cancelled. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. If you would prefer a cash refund, simply . McMillan lawyer Nick Coulson echoed the sentiment. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. This is the first time I have been using this website. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Copyright 2022 Consumers Unified LLC. The lawsuit cites several examples in which the site failed to make refunds. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. I am appalled at their lack of customer service and straight out thievery. It is the world's largest ticket marketplace. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. They never followed up. But, as an alternative, the 120% off coupons were also . He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Please download the PDF to view it: Download PDF. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. I will never use Stubhub again. A California state court authorized the notice. They offered me 125% of price paid in credit or refund to my CC. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . I was a part of this fiascoplease add me. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Be the first one to find this review helpful. At the same time, buyers expect immediate refunds. Ive been trying to get my money back for 2.5 years with no luck! Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Never got my refund, asked for compensation and never anything. Not by phone, email, nor chat. The suit was filed in error, according to the plaintiff. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. your claim status, claim form or questions about when payments are StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. A link has directed you to this review. Call toll-free from the U.S. or Canada, or chat online with support. It also points to a recent spike in e-ticket sales, which increased ticket prices. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Terms and Conditions. I am disputing through PayPal. Again, there is another confusion about listing a ticket for sale. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. The plaintiffs may also opt to file a lawsuit on their own. Click. Their customer service is useless and brain dead. Read more here: Camp Lejeune Lawsuit Claims. Read the complaint here: StubHub Refund Class Action Complaint StubHub is the world's top destination for ticket buyers and resellers. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. I will (apparently) receive a refund, but the damage is done. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. I only hear that events will be cancelled if there are not enough performers. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. The U.S. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. However, you've agreed to the terms and conditions of Stubhubs sale policy. A California class-action lawsuit has been filed against the ticketing site StubHub. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. Sep 15, 2021, 1:28 PM. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. I purchased six tickets to Hamilton on 12/1/21. Combined with viagogo, we now span 90+ countries around the world. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. I listed tickets and never heard back that they sold. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. And the seats they offered were listed for $30 less than the ones I purchased.
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